Shipping
We do our best to process and ship all orders within 2-3 business days. During peak seasons—such as the holidays or Mardi Gras—please allow up to 5 business days for processing.
If your order includes any of the following:
- made-to-order Signature Design
- engraved item
- preorder or backorder item
...we’ll ship your order as soon as it's ready and fully processed.
Orders are processed Monday through Friday, excluding all major U.S. holidays.
If you purchased Route Shipping Protection and Insurance at checkout, you're covered!
Please click here to submit a claim through Route and they’ll assist you in resolving your issue quickly and efficiently.
If Route Protection was not selected and purchased, unfortunately, Cristy Cali Jewelry is not responsible for lost, stolen, or damaged packages. We strongly recommend adding this protection at checkout to ensure peace of mind and coverage for your order.
Cancellations are welcome on orders that have not been processed. Once your order has been processed for shipping, your order may not be cancelled.
WARRANTY
Our jewelry has a 90-DAY guarantee.
If your jewelry breaks due to a production flaw, we will replace or repair it within 90 of your purchase, at no cost to you. Please contact us to obtain a complimentary shipping label to initiate your warranty. Proof of purchase required.
Jewelry purchased for more than 30% off the original price is exempt from warranty.
If your jewelry breaks after 90 days, please visit and support your local jeweler.
Returns
If you are unhappy with your order we will accept eligible returns within 14 days of receipt minus a 15% restocking fee. Krewe members are are excempt from restocking fees as part of membership benefits.
Orders placed between 11/1 - 12/24 have until 1/31 of the following year to return/exchange.
Jewelry purchased at a discounted rate of 30 percent or more is a final sale. Signature Designs, special orders and custom orders are final sale.
At Cristy Cali, we operate as a profit-sharing company, where our team benefits from the success of each order.
As a small business with a heart-centered mission, we devote our time and energy to creating meaningful experiences for our customers—from thoughtful packaging to personalized service.
We offer free shipping on eligible orders and cover the cost of shipping on most returns and exchanges. The restocking fee helps offset the operational costs of processing returns, ensuring we can continue to offer generous services and maintain a sustainable business model.
We kindly ask that you shop with intention. This fee is in place to encourage mindful purchasing and to ensure our time is spent serving those who are truly aligned with our values and offerings.
✨ We appreciate your understanding and continued support of our small, purpose-driven business.
RETURN INSTRUCTIONS
If your order is eligible for an exchange, please contact us to obtain a Return Authorization Number and we will email you a prepaid label to return your jewelry to our headquarters.
Click here to print and fill out our Return & Exchange form. Include this form, the jewelry item(s), and proof of purchase in your package.
Please allow up to 12 business days for us to process your request. You will not be contacted when we receive your return; rather, at the time your request is being processed.
If there is a balance in your favor, we will issue a gift card for you to utilize on the website. If you owe a balance, we will email you with link to process your payment online. Once your request has been completed you will receive an email with tracking information. If you do not hear from us within 12 business days, please contact us.