Retail & Operations Specialist

Location: Saint Rose, Louisiana (On-site 4 Days + 1 Remote Day)

About the Role

We seek a Retail & Operations Specialist to support daily operations, deliver exceptional customer experiences, and ensure smooth coordination across customer service, order fulfillment, and showroom activities. This role offers a unique opportunity to grow within a fast-paced, collaborative environment while working closely with the Customer Service Manager and Operations Manager.

Key Responsibilities

• Customer Service & Showroom Support:
• Deliver outstanding customer service across email, phone, and social media channels.
• Assist customers with showroom appointments, including purchases, checkouts, and packaging.
• Prepare draft invoices and process product returns or exchanges efficiently.
• Order Fulfillment:
• Process retail and wholesale website orders accurately and on time using Shopify.
• Track and manage inventory with spreadsheet templates, ensuring timely stock replenishment.
• Product Management:
• Organize and track jewelry pieces for photoshoots, keeping them separate from active inventory.
• Maintain website product pages, ensuring accurate details and updated images after monthly photoshoots.
• Event Support:
• Assist in planning and executing up to six pop-up events annually and monthly virtual trunk shows.
• Represent the brand at events, supporting setup, operations, and customer interactions.
• Collaboration & Continuous Improvement:
• Participate in weekly check-ins with the CEO and monthly team meetings.
• Suggest process improvements to enhance operational efficiency and the customer experience.
• Monitor customer reviews sharing feedback with the team to foster growth.

Qualifications

• Ability to work on-site 4 days a week, with one optional remote day from a company-covered coworking space in Mid-City.
• Familiarity with Shopify (preferred) and proficiency in Google Sheets for inventory management.
• Exceptional organizational skills and attention to detail.
• Strong communication skills, both written and verbal.
• Proactive problem-solving mindset with the ability to work independently in a fast-paced environment.
• Willingness to attend and assist with pop-up events, including occasional weekends.
• Valid driver’s license and ability to drop off orders with USPS or UPS as needed.

What We Offer

Compensation:

• First 3 Months (Training Period): $18/hour for 35–40 hours/week.
• Second 3 Months: $20/hour upon demonstrated progress.
• Next 3 Months: $22.50/hour with successful performance and growth.
• Salaried Position Eligibility: After 1 year of consistent performance, you will be eligible for a salaried role with additional bonuses.

Benefits & Perks:

• Performance bonuses based on annual sales growth.
• Employee discounts on Cristy Cali Jewelry.
• Flexibility in time off and paid time off (upon transitioning to a salaried position).
• Company-paid coworking space for remote workdays.
• Weekly paid team lunches and monthly catered team meetings.
• Mentorship and professional development opportunities, including an annual allowance for personal or professional growth (salaried employees).

Why Join Us?

At Cristy Cali Jewelry, we are more than coworkers—we’re a family united by shared passion and values. We empower each team member with the tools, support, and opportunities to thrive professionally and personally. If you thrive in a dynamic environment, love connecting with customers, and are eager to grow with a rapidly expanding brand, we’d love to hear from you!

How To Apply

Submit your resume, cover letter, and a brief statement about why you’re interested in joining Cristy Cali Jewelry to cristy@cristycali.com